Returns & refunds
If it's wrong, we'll put it right.
And if it's fine and you've changed your mind, here's where we stand — plainly, so nobody is surprised.
If something is flawed, damaged or not what it should be, we'll refund it. Bring it back or get in touch and we'll put it right.
If you've simply changed your mind, we can only take it back if it's unopened and in a condition to go straight back on the shelf for the next person.
We can't take back food or drink once it has left the shop, opened or not. That one isn't us being awkward — it's the rule everyone selling food works to.
Every item here is made, grown or raised by somebody local, and a refund comes out of their pocket rather than a corporation's. Ask us anything you're unsure about before you buy and we'll tell you straight.
Something wrong with an order?
Get in touch and tell us what happened — the order number helps, but we'll find you without it.